Privacy Policy

1. Information We Collect

When you contact us or make a booking enquiry, we may collect the following personal data:

• Name — to identify you and personalise our service
• Phone number — to contact you regarding your booking or enquiry
• Email address — to send booking confirmations and correspondence
• Passport details — required for airline ticketing and visa applications
• Travel preferences — to provide accurate quotes and recommendations

2. How We Use Your Data

We use your personal data for the following purposes:

• Processing your booking enquiry or confirmed reservation
• Communicating with you about your travel plans
• Sending booking confirmations and ATOL certificates
• Fulfilling our legal obligations as an ATOL sub-agent
• Improving our services and customer experience

We do not sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

3. Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR):

• Contract performance — to fulfil your booking or enquiry
• Legal obligation — to comply with ATOL and CAA requirements
• Legitimate interests — to manage and improve our business
• Consent — where you have opted in to marketing communications

4. Data Sharing

We may share your data with:

• Times Travel Ltd (ATOL 74904) — our principal agent for ATOL-protected bookings
• Airlines and hotels — to complete your travel bookings
• UK Home Office / Visa authorities — for visa and entry clearance purposes
• Payment processors — to process secure payments

All third parties are contractually obligated to protect your data in accordance with applicable data protection laws.

5. Data Retention

We retain your personal data for a period of 6 years following the completion of your booking, as required by HMRC tax regulations and ATOL compliance obligations. Enquiry data (where no booking was made) is retained for 12 months.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right of access — request a copy of your personal data
• Right to rectification — correct inaccurate data
• Right to erasure — request deletion of your data (subject to legal obligations)
• Right to restrict processing — limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, contact us at: 0207 183 5330 or write to: 13 Station Road, London, SE25 5AH, UK.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption for all data in transit.

8. Cookies

This website uses only essential cookies required for basic website functionality. No tracking or analytics cookies are used without your consent.

9. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last revision.