Refund & Cancellation Policy

1. Flight Cancellations

Cancellation Notice Period	Cancellation Charge
More than 56 days before departure	Deposit only (non-refundable)
29–56 days before departure	30% of total booking cost
15–28 days before departure	60% of total booking cost
8–14 days before departure	90% of total booking cost
0–7 days before departure	100% — No refund

* Non-refundable fare tickets (LCC/budget airlines): 100% cancellation charge applies regardless of notice given. This will be clearly stated at time of booking.

2. Umrah Package Cancellations

Cancellation Notice Period	Cancellation Charge
More than 70 days before departure	Deposit only (£200 / $250 USD)
43–70 days before departure	30% of total package cost
29–42 days before departure	50% of total package cost
15–28 days before departure	75% of total package cost
0–14 days before departure	100% — No refund

3. Refund Timelines

• Refund requests are acknowledged within 2 business days of receipt
• Eligible refunds are processed within 14 working days of the airline/supplier confirming the refund
• Card refunds may take an additional 3–5 working days to appear on your statement
• Bank transfer refunds are processed within 5 working days once approved
• Refunds are made to the original payment method only

4. Flight Amendments

• Date changes: Subject to availability and airline change fees (typically £50–£200 / $60–$250 USD per person depending on fare type)
• Name corrections: Minor corrections may be possible without charge; full name changes are treated as cancellation and re-booking
• Routing changes: Treated as cancellation and re-booking of the original ticket

5. Airline-Initiated Changes

• If an airline cancels your flight, you are entitled to a full refund or re-routing at no extra charge
• For significant schedule changes (4+ hours), you may request a full refund
• We will contact you promptly if your flight is cancelled or significantly changed by the airline

6. ATOL Protected Bookings

For ATOL-protected bookings through Times Travel Ltd (ATOL 74904), if we or Times Travel Ltd are unable to provide your travel arrangements due to insolvency:

• You will receive a full refund of money paid
• If you are already abroad, arrangements will be made to bring you home
• Contact the CAA at www.atol.org.uk or 0207 453 6700

7. How to Request a Refund

To request a cancellation or refund, please contact us:

• UK Phone: 0207 183 5330
• USA/Canada Phone: +1 332 237 1930
• Address: 13 Station Road, London, SE25 5AH, United Kingdom

Please provide your booking reference, passenger names and reason for cancellation.